How can we help you?

Have a question? Feel free to check out our FAQs

Frequently asked questions

Do you offer a warranty?

Yes. At Nivera Jewelry, we stand behind the quality of our craftsmanship. Every eligible jewelry purchase includes a 2-year warranty covering manufacturing defects.

Our warranty does not cover normal wear and tear, accidental damage, scratches, tarnishing caused by improper care, lost items, or repairs/modifications performed by third parties.

If you believe your item has a manufacturing defect, please contact our customer support with your order number and clear photos for review.
What is your return policy?

Eligible non-personalized items may be returned within 10 business days after delivery if they are unused, unworn, undamaged, and in their original packaging.

Personalized or engraved jewelry, earrings, gift cards, final-sale items, and buyer-selected spelling, name, size, or color mistakes are not returnable or refundable.

The buyer covers return shipping. If NIVERA provides a return label, its cost will be deducted from the approved refund. For an item that arrives damaged, incorrect, or with an error caused by NIVERA, contact us within 10 business days with your order number and clear photos so we can arrange an eligible replacement.
Do you offer exchanges?

No. We do not offer exchanges because each piece is prepared using the style, size, color, and personalization details selected with the order.

If an item arrives damaged, incorrect, or with an error caused by NIVERA, contact us within 10 business days after delivery with your order number and clear photos. We will review the issue and arrange an eligible replacement. Buyer-selected spelling, name, size, color, or other selection mistakes require a new order.
How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number.

If you created a Nivera Jewelry account, you can also log in anytime to view your order status and shipping updates.
Can I cancel my order?

Orders can usually be cancelled within 30 minutes of being placed.

After this period, our fulfillment team may already be processing your order, and cancellation may no longer be possible. Please contact our support team as soon as possible if you need assistance.Eligible non-personalized orders may be cancelled by contacting us within 6 hours of purchase. After 6 hours, processing may have started and cancellation cannot be guaranteed.

Personalized or engraved orders cannot be cancelled or modified once placed. Please review names, spelling, sizes, colors, and all personalization details carefully before ordering.
Is your jewelry suitable for sensitive skin?

Yes. Many of our pieces are crafted from 925 Sterling Silver, gold vermeil, or solid gold, making them suitable for most sensitive skin types. We carefully select premium materials for both comfort and durability.

Yes. Our jewelry is made from 925 sterling silver with an 18K gold finish. These materials are generally suitable for sensitive skin, although individual sensitivities can vary.
What materials do you use?

Our collections feature premium materials including:

  • 925 Sterling Silver
  • 18K Gold Vermeil
  • Solid Gold
  • Natural Gemstones
  • Cubic Zirconia
  • Freshwater Pearls

Each product page clearly lists the materials used so you can shop with confidence.Our jewelry is made from 925 sterling silver with an 18K gold finish. Depending on the design, stones may include lab-grown diamonds, cubic zirconia, and freshwater pearls.
How should I care for my jewelry?

To keep your jewelry looking beautiful:

  • Store each piece separately in a dry place.
  • Avoid contact with perfumes, lotions, and household chemicals.
  • Remove jewelry before swimming, showering, or exercising.
  • Clean gently with a soft polishing cloth.

Proper care will help preserve the beauty and longevity of your jewelry.