What are the shipping fees and delivery times?
U.S. standard shipping is free on every order.
Processing Time
Standard in-stock orders are prepared within 1–3 business days. Personalized and made-to-order items require 2–5 business days before dispatch.
Estimated Shipping Time After Dispatch
United States: 4–8 business days.
International destinations: 10–14 business days.
Your total delivery time is the applicable processing time plus the shipping time above. Estimates exclude weekends and holidays and may be affected by courier or customs delays. Rates for other destinations are shown at checkout, and international customers are responsible for any applicable customs duties, import taxes, or handling fees.
How can I check the status of my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
You can also log into your Nivera Jewelry account at any time to view your order history and current shipment status.
Please allow up to 24–48 hours after dispatch for tracking information to become available.
Order Status Guide
Processing
Your order has been received and is being prepared for shipment.
Shipped
Your package has left our fulfillment center and is on its way.
Partially Shipped
If your order contains multiple items or a pre-order item, available products may be shipped first while the remaining items are sent separately.
Can I cancel my order?
Eligible non-personalized orders may be cancelled by contacting our support team within 12 hours of purchase. After 12 hours, the order may already be processing and cancellation cannot be guaranteed.
Personalized or engraved orders cannot be cancelled or modified once placed. Please review all spelling, names, sizes, colors, and other personalization details carefully before completing your order.
My order is delayed. What should I do?
While we strive to deliver every order on time, occasional delays can occur due to courier services, customs inspections, weather conditions, or high shipping volumes.
If your order is delayed beyond the estimated delivery date, our customer support team will provide an update as soon as possible.
What do In Stock, Pre-Order, and Made-to-Order mean?
In Stock
Available items are prepared within 1–3 business days before shipment.
Pre-Order
These items are reserved before they become available. The estimated dispatch date is shown on the product page or communicated with your order.
Personalized & Made-to-Order
These pieces require 2–5 business days of preparation before shipment. Orders containing items with different preparation times may be shipped separately.
Where do you ship?
Nivera Jewelry ships to customers around the world.
We currently deliver to most countries across North America, Europe, Asia, Oceania, and the Middle East.
Please note that we cannot ship to PO Boxes, military addresses (APO/FPO), parcel lockers, or freight forwarding services.
If you're unsure whether we ship to your location, please contact our customer support team before placing your order.
Will I have to pay customs duties or import taxes?
Depending on your country's import regulations, your order may be subject to customs duties, VAT, import taxes, or other government fees.
These charges are determined by your local customs authority and are not included in your purchase price unless otherwise stated during checkout.
Nivera Jewelry has no control over these fees and cannot reimburse customs or import charges paid upon delivery.
Payment & Foreign Transaction Fees
Nivera Jewelry only charges the total amount shown during checkout.
Some banks or credit card providers may apply foreign transaction or currency conversion fees depending on your payment method. These fees are determined by your financial institution and are separate from your order with Nivera Jewelry.