Shipping policy

Thank you for shopping with NIVERA Jewelry. The timelines below explain when your order is prepared and how long delivery is expected to take after dispatch.

Processing Time

Standard in-stock orders are prepared within 1–3 business days. Personalized and made-to-order items require 2–5 business days before dispatch.

Estimated Shipping Time After Dispatch

United States: 4–8 business days
International destinations: 10–14 business days

Your total estimated delivery time is the applicable processing time plus the shipping time above. Estimates exclude weekends and holidays and may be affected by courier, weather, peak-season, or customs delays.

Shipping Charges

U.S. standard shipping is free on every order. Available rates and delivery options for other destinations are displayed at checkout. We have not added or changed any shipping rate through this policy.

Pre-Order and Mixed Orders

The estimated dispatch date for a pre-order item is shown on the product page or communicated with your order. Orders containing products with different preparation times may be shipped separately.

Order Tracking

When your order ships, we will send a confirmation email with tracking information when available. Tracking may take up to 48 hours to update after dispatch.

International Orders

International customers are responsible for any applicable customs duties, import taxes, or handling fees charged by the destination country. These charges are not controlled by NIVERA.

Incorrect Address or Delivery Issue

Please review your shipping address carefully before placing your order. Contact us as soon as possible if you notice an error; an address change cannot be guaranteed once processing or shipment has begun. If your order appears delayed or lost, contact us with your order number so we can review the tracking details.