What is Nivera Jewelry's Return Policy?
At NIVERA, eligible non-personalized items may be returned within 10 business days of delivery.
Return Requirements
Items must be unused, unworn, and in their original condition, with all original packaging, tags, and certificates included. Sets must be returned as a complete set, and returns must be initiated from the country where the order was delivered.
Non-Returnable Items
Personalized or engraved jewelry, earrings for hygiene reasons, gift cards, and final-sale or clearance items are not eligible for return. Personalized items cannot be returned or cancelled for buyer-supplied spelling, name, size, color, or other selection errors; a new order must be placed.
Damaged, Incorrect, or NIVERA-Caused Errors
If an item arrives damaged, defective, incorrect, or with a spelling or personalization error caused by NIVERA, contact us within 10 business days of delivery with your order number and clear photos. We will review the issue and arrange an eligible replacement at no additional cost.
Cancellations
For eligible non-personalized orders, contact support within 12 hours of placing the order. After 12 hours, cancellation cannot be guaranteed. Personalized or engraved orders cannot be cancelled once placed.
Return Shipping
Please contact us before sending anything back. Customer-preference returns are shipped at the customer’s expense; NIVERA covers applicable return shipping for eligible damaged, defective, incorrect, or NIVERA-error orders.At NIVERA, eligible non-personalized items may be returned within 10 business days of delivery.
Return Requirements
Items must be unused, unworn, and in their original condition, with all original packaging, tags, and certificates included. Sets must be returned as a complete set, and returns must be initiated from the country where the order was delivered.
Non-Returnable Items
Personalized or engraved jewelry, earrings for hygiene reasons, gift cards, and final-sale or clearance items are not eligible for return. Personalized items cannot be returned or cancelled for buyer-supplied spelling, name, size, color, or other selection errors; a new order must be placed.
Damaged, Incorrect, or NIVERA-Caused Errors
If an item arrives damaged, defective, incorrect, or with a spelling or personalization error caused by NIVERA, contact us within 10 business days of delivery with your order number and clear photos. We will review the issue and arrange an eligible replacement at no additional cost.
Cancellations
For eligible non-personalized orders, contact support within 12 hours of placing the order. After 12 hours, cancellation cannot be guaranteed. Personalized or engraved orders cannot be cancelled once placed.
Return Shipping
Please contact us before sending anything back. Customer-preference returns are shipped at the buyer’s expense. If you ask NIVERA to provide a return label for an eligible customer-preference return, the label cost will be deducted from the approved refund. NIVERA covers applicable return shipping for eligible damaged, defective, incorrect, or NIVERA-error orders.
How do I Return an Order?
If You Have a Nivera Jewelry Account
Sign in to your account.
Open My Orders.
Select the order you'd like to return.
Submit your return request and follow the instructions provided.
If You Checked Out as a Guest
Simply contact our customer support with:
Your order number
Your email address
Reason for the return
We'll provide complete return instructions within 1–2 business days.
How do I Return a Gift?
Gift purchases may be returned for store credit, provided they meet our return requirements.
To process a gift return, please provide:
The original order number
The recipient's name (if available)
Refunds for gift returns are issued as Nivera Jewelry Store Credit only.
When Will I Receive My Refund?
Once your return arrives at our warehouse:
Returns are inspected within 3–7 business days.
Approved refunds are issued to your original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
You'll receive a confirmation email as soon as your refund has been processed.
What is the Exchange Policy?
We offer exchanges for eligible non-personalized jewelry when requested within 10 business days of delivery. Items must be unused, unworn, in their original condition, and include all original packaging.
Personalized or engraved items cannot be exchanged for buyer-supplied spelling, name, size, color, or other selection errors. If NIVERA sent the wrong item or made a personalization error, contact us within 10 business days with your order number and clear photos so we can arrange an eligible replacement at no additional cost.
How Should I Package My Return?
To ensure your jewelry arrives safely:
Place each jewelry piece inside its original jewelry box or pouch.
Include all original accessories, certificates, and tags.
Secure everything inside a sturdy shipping box.
Attach the provided shipping label (if applicable).
Keep your shipping receipt until your return has been processed.
I Accidentally Returned the Wrong Item
If you've mistakenly included an incorrect item in your return package, please contact Nivera Jewelry Customer Support immediately.
While we'll do our best to assist, we cannot guarantee recovery or return of items that were not originally purchased from Nivera Jewelry.
Need Help?
If you have any questions regarding returns, exchanges, or refunds, our customer support team is always happy to help. Contact us with your order number, and we'll assist you as quickly as possible.